Terms and conditions

These terms apply to every booking and every stay at Bubble & Bloom B.V.: the bubble tent with a wood-fired hot tub on a spot of your own in the forest in Zuidoostbeemster, about 20 minutes from Amsterdam.

“We” means Bubble & Bloom B.V. “You” means the person who books, and anyone staying with them. Our company details are at the bottom of this page.

Arrangements that differ from these terms apply only if we have confirmed them with you in writing.

You book through Lodgify, our booking system. That is where you see availability and the price at the moment you book.

The booking is confirmed once you have received our confirmation by email. If anything in it is wrong, tell us straight away.

The price shown in Lodgify at the moment you book is the price for your stay. Payment also runs through Lodgify.

Any add-ons you book come on top of that price. You see what an add-on costs before you confirm it.

A Bubble & Bloom gift card is valid for 24 months. The balance can go towards a stay and towards the add-ons we offer.

A booking paid for with a gift card is subject to the same terms as any other booking.

If you want to change or cancel your booking, tell us as soon as you can. The earlier we know, the more we can do.

What happens to your payment depends on how late you cancel. You see the same arrangement in Lodgify before you complete the booking, and it is in your confirmation.

The statutory fourteen-day cooling-off period you have when buying online does not apply to accommodation booked for an agreed date. That is not our choice but the law's: article 6:230p of the Dutch Civil Code excludes accommodation made available on a set date. Your booking is therefore final straight away, and what happens if you cancel is set out below.

It can happen that we cannot let a stay go ahead, for instance because of damage to the bubble tent or a situation beyond our control. We let you know as soon as we can and contact you personally.

You then choose: a new date that suits you, or a refund of everything you have paid at that point. If you choose a refund, the money is back in your account within fourteen days.

Check-in is from 3pm, check-out is until 11am.

Check-in is entirely contactless. Before you arrive you receive the instructions and an access code. You get the address after booking, together with directions; until then we keep it private.

You park free of charge on our own grounds.

The forest is a quiet place. We ask you to keep it that way, for yourself and for the surroundings.

The hot tub is wood-fired. You light it yourself; everything is laid out for you and you get an explanation of how it works. Count on about an hour per ten degrees.

Use of the hot tub is at your own risk. Follow the instructions we give you.

You stay with us at your own risk. That applies to the forest, the hot tub and everything you do there.

Damage to the accommodation or to our property is charged to the person who made the booking. Report damage to us straight away, even if you think it is minor; then we sort it out together.

We are not liable for loss, theft or damage to your own belongings, nor for damage caused by anything outside our control.

Our liability is limited to the amount you paid for the stay, except in cases of intent or deliberate recklessness on our part.

We do not require you to take out cancellation or liability insurance. Whether you do is up to you.

You sleep outdoors, in a forest. Wind, rain, cold and snow are part of the stay and are not in themselves a reason to cancel free of charge.

In extreme weather, such as a severe storm, the stay may not be able to go ahead safely, or the hot tub may not be usable. Safety comes first.

By circumstances beyond our control we mean anything outside our power: extreme weather, a utilities failure, damage to the accommodation or a government measure. What happens then is set out under “If we have to cancel”.

Is something not right? Tell us during your stay. Most of the time we can fix it on the spot, and that is when it helps you most.

If we cannot resolve it together, send your complaint by email. Describe briefly what happened and when, and we will take it from there.

You receive a reply within fourteen days. If we need longer to look into your complaint, we will tell you within those fourteen days when you can expect an answer.

We are not affiliated with a disputes committee. If we cannot reach agreement, you can bring the dispute before the Dutch courts. See the final article.

We process personal data for your booking and your stay. What we process, why, and how long we keep it is set out in our privacy policy.

Dutch law applies to these terms and to your booking. Disputes are brought before the competent Dutch court.

These terms may change. For your booking, the version that applied at the time you booked is the one that counts.